We believe biomedical engineers and technicians should be free to focus on biomedical engineering. They shouldn’t be bogged down in the minutia of tracking down shipping labels or purchase orders.
That’s why we have a team of sales representatives who can come alongside our customers and handle those administrative tasks.
Think of Sage Services as a resource and a partner who lets you focus on what you do best – biomedical engineering and preventative maintenance so your hospital or medical team can provide the very best patient care.
Here are a few examples of how the Sage Services team recently helped our customers be the hero of their hospital or medical facility.
Get help with admin tasks like POs and shipping
We know getting purchase orders completed in a timely manner can be challenging. You simply want your equipment repaired and shipped back to your facility quickly. Don’t let PO delays derail the process.
Our team can help you track down the information you need, including a copy of your service report. We know you can’t close out your repair without that service report. So, let us shepherd the process and keep things running smoothly.
Troubleshoot equipment issues in one phone call
Don’t send us a repair that we could help you fix over the phone. Let your sales representative coordinate a call with one of our technicians via phone or Zoom. We can troubleshoot your issue without your equipment ever leaving the facility. A common issue is equipment that won’t calibrate. That’s an easy one for us to help you fix – and at no charge.
Get access to resent codes and simple fixes
And one more example related to gas module repairs. Here in Charleston, South Carolina, we’re at sea level and our weather is typically pretty warm. Gas modules are sensitive to barometric pressure and air composition. So, when we send a repaired gas module back to a client in a colder climate or higher elevation, the unit might show an inaccurate reading.
The fix might be as simple as a reset code. Those aren’t always easy to find, so again our sales reps can coordinate a call with our technicians to reset the gas module so it can readjust to the climate.
That’s a faster, easier, and less expensive option than shipping the equipment back to us for a repair that could have been fixed over the phone.
We want our biomedical customers focused on what they do best. Our sales team can handle the rest.
Need to get connected to a local sales rep? No problem! Give us a call at 877-281-7243.
