Health systems are becoming increasingly more dependent on replacement part vendors to provide reliable and affordable medical equipment replacement parts at an affordable price, but aren’t necessarily finding the parts they need when they need them. With replacement parts suppliers becoming more and more prevalent due to increased demand, the chances of running across an ingenuine vendor, are a little more likely. However, here are some tips to help you spot a phony vendor early in the game.
Go in With Skepticism in Replacement Parts
A parts supplier shouldn’t be put off if they sense they need to earn your trust. In fact, they should expect it. Lean on the err of caution and begin to build relationships with potential vendors, even if you’re not ready for a quote. Consider each company’s operational practices and how they relate to customer service. Reputable companies will be willing to earn your trust and loyalty, even if it takes a while.
Discounted Items Can be Too Good to Be True
Don’t jump on the first discount offered to you, thinking you might miss the opportunity. Discounted items that seem too gratuitous can mean that a company is relying on a gimmick because the quality of their parts and/or their customer service isn’t solid enough to speak for itself.
Read the Reviews for Replacement Parts
One of the best ways to get an idea about what a replacement parts provider is all about is to read customer reviews. However, with a slightly seasoned eye, you can also detect a fake (and possibly purchased) review by someone who doesn’t use the company’s services at all. Look for things out of the ordinary when reading reviews and testimonials, such as multiple reviewers saying almost the same thing, reviews being similar lengths, or other commonalities that make them look fabricated.
There are few barriers to entry to becoming a medical equipment supplier, so be alert for the opportunistic ones. Continue to familiarize yourself with any red flags that might be indicative of a phony vendor.
In addition to these clues, there are other important things to consider when choosing the best supplier for your business.
Not only does you parts supplier need to offer a wide range of parts, they should also offer parts that are specific to your type of equipment. You also need to confirm that they will consistently stock your ‘staple’ replacement parts, such as the E01-30M SpO2 Extension Cable for patient monitoring devices, which should be covered under any supplier’s replacement parts warranty policy.
So, there are things you want and things you don’t want in your replacement parts vendor. Sage Services would love to be your exclusive medical equipment parts provider or join your network of suppliers. We strive to provide seamless customer service and reliable parts that fit your specific needs. Contact us today to speak with one of our highly trained technicians.